Returns
Please read our Returns Policy to understand how we handle returns and exchanges.
1. Eligibility for Returns:
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We accept returns for products within 14 days from the date of receiving goods.
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To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
2. Return Process:
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To initiate a return, please follow these steps:
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Contact us at me@danmather.co.uk to request a return.
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Securely package your item and include the returns details on the package.
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Ship the item back to the address provided.
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3. Refund or Exchange:
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Upon receiving your return and inspecting the item, we will notify you regarding the status of your refund or exchange.
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If eligible, a refund will be processed to the original method of payment. Please allow 5-10 business days for the refund to appear in your account.
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If you prefer an exchange, we will ship the replacement item to the address you provided.
4. Return Shipping:
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You are responsible for the cost of return shipping. Shipping costs are non-refundable.
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If we made an error in processing your order, please contact us, and we will provide a prepaid return label.
5. Damaged or Defective Items:
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If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund.
6. Contact Us:
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If you have any questions or concerns about our Returns Policy, please reach out to our customer support team at [Specify your contact email or phone number].
7. Policy Updates:
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We may update our Returns Policy from time to time to reflect changes in our business practices. Please check our website for the most up-to-date information.