Returns

Please read our Returns Policy to understand how we handle returns and exchanges.

1. Eligibility for Returns:

• We accept returns for products within 14 days from the date of receiving goods.

• To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.

2. Return Process:

• • To initiate a return, please follow these steps:

  • Contact us at me@danmather.co.uk to request a return.

  • Securely package your item and include the returns details on the package.

  • Ship the item back to the address provided.

3. Refund or Exchange:

• Upon receiving your return and inspecting the item, we will notify you regarding the status of your refund or exchange.

• If eligible, a refund will be processed to the original method of payment. Please allow 5-10 business days for the refund to appear in your account.

• If you prefer an exchange, we will ship the replacement item to the address you provided.

4. Return Shipping:

• You are responsible for the cost of return shipping. Shipping costs are non-refundable.

• If we made an error in processing your order, please contact us, and we will provide a prepaid return label.

5. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund.

6. Contact Us:

• If you have any questions or concerns about our Returns Policy, please reach out to our customer support team at [Specify your contact email or phone number].

7. Policy Updates:

• We may update our Returns Policy from time to time to reflect changes in our business practices. Please check our website for the most up-to-date information.

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